Do you have any questions? We're here for you
Welcome to our FAQ dedicated to the MAX&MOI collections.
Do you have a question about our creations? This section is designed to help you choose the right size, care for your pieces, availability in store or online, manufacturing... Here you'll find answers to the most frequently asked questions, so you can live the MAX&MOI experience to the full and enjoy the quality of our creations for years to come.
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How do I choose the right size?
Not sure what size to get for one of our creations?
To find your ideal size, you can use our personalized size recommendation tool by clicking on the “Find my MAX&MOI size” link on each product page. This size guide will provide you with an optimal recommendation based on your weight, height and morphology, and will help you determine your ideal MAX&MOI size.
If you hesitate between two sizes, we recommend that you choose the smaller size.
Some of our models run small or large: this information is indicated on the product sheet.
You can also visit one of our MAX&MOI boutiques to try on our products and benefit from our team's advice on choosing the size or model that suits you best.
The part I want is no longer available. What should I do?
If the part you are looking for is no longer available online, we invite you to check its availability in store by consulting the product sheet.
To be alerted when the item you want is back in stock, you can sign up for the restocking alert, directly on the item page.
You will be alerted by e-mail as soon as the item is back in stock. Please note that once a part is back in stock, it is not reserved for you.
For further information, please contact our Customer Service department.
How can I find out about future launches, restocking and promotions?
To be the first to know about our upcoming launches, restocking and exclusive offers, we invite you to subscribe to our Newsletter. You can also follow us on our social networks, where we share all our news in real time. You can also follow us on our social networks, where we share all our news in real time.
To subscribe to the newsletter, simply enter your e-mail address in the “Subscribe to newsletter” field at the bottom of the maxemoi.com home page and click on “subscribe” to confirm your registration.
You can also create a customer account and tick the box “I would like to receive MAX&MOI news by e-mail / SMS”.
Who do I contact if I need a touch-up or repair?
If you are not satisfied with your order due to a size problem, we can alter your silk pants, leather leggings or Furever faux fur jackets to fit you. Don't hesitate to contact our Customer Service for a quote and delivery time.
How do I care for my MAX&MOI clothes?
For each MAX&MOI garment, care instructions are given:
- On maxemoi.com in the “Care” section of the product page.
- On the label sewn onto the lining of your garment.
To preserve the beauty of your MAX&MOI pieces and their longevity over the seasons, go directly to our Care Guide page and discover all our advice!
Caring for your cashmeres
Caring for your silk pieces
Caring for your leather leggings
Cleaning your linen T-shirts
Caring for your faux fur pieces
If you no longer have the label for your piece, or if you don't have access to our Care Guide page, don't hesitate to contact our Customer Service by e-mail at support@maxemoi.com.
Where are MAX&MOI clothes made?
Our collections are conceived and designed with passion by our Artistic Director Emma Lederer and her team of stylists and model-makers in our Paris offices.
Then crafted with the utmost care by trusted artisans, guarantors of MAX&MOI excellence, based in several countries around the world, in Asia, Europe and France.
Where does MAX&MOI cashmere come from?
To offer you exceptional cashmeres combining softness, silkiness and longevity, MAX&MOI collaborates with confection partners, craftsmen of excellence and guarantors of the House's know-how.
Our meticulously-crafted production processes rigorously respect natural resources and the environment, and use only cashmere yarns combed from the long hair of Capra Hircus goats.
In line with its history, MAX&MOI pays particular attention to the length and fineness of the chosen fibers, to offer you exceptional cashmere with incomparable comfort and feel.
Where do MAX&MOI leathers come from?
The leather used for MAX&MOI leggings comes from high-quality, supple lambskins sourced from the finest French skinsmiths. Our leggings are made in our Paris workshops from cut to finish.
The creation of MAX&MOI leather pants is based on unique know-how. It's thanks to this excellent knowledge of garment manufacturing techniques and materials that we've been able to develop leather leggings that have the unique feature of being washable.
Where can I find the old MAX&MOI collections?
To find pieces from our previous collections, we invite you to visit our MAX&MOI Outlet boutique on rue Gustave Courbet in Paris.
17 Rue Gustave
Courbet
75116 Paris France
T/ +33 (0)9 80 45 02 84
It is also possible to find items from our previous collections during our Archives sales or during our promotional periods. These events are an opportunity to acquire your old favorites at very attractive prices, while stocks last.
Archives are offered on the e-shop 2 or 3 times a year for short periods (flash sales of 4 to 7 days maximum). To stay informed, subscribe to our newsletter or follow our news on our website and social networks.
Last but not least, you can find items from our former collections on our Seconde Main MAX&MOI VINTAGE website. The items on offer are second-hand, meticulously selected by our team and restored to perfect condition to give them the value they deserve. A jewel of craftsmanship and quality, MAX&MOI women's clothing is designed to last over time and be handed down like an heirloom.
Are the items in the Archives sales new?
Yes, all items in the Archives sales are new. These are pieces from our former collections that have never been sold, and are therefore worn and in perfect condition. These items are simply discounted, offering the opportunity to acquire top-of-the-range models at very attractive prices.
If you can't find the answer you're looking for in the FAQ, please write to us at support@maxemoi.com.