Do you have any questions? We're here for you
Do you have a question about your personal online space on the MAX&MOI site? This section has been designed to help you: creating an account, managing your addresses, resetting your password, subscribing to the Newsletter… Here you'll find all the answers to the most frequently asked questions to help you manage your account easily and take full advantage of our offers and news.
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What are the advantages of creating an account?
The creation of your MAX&MOI customer account gives you :
- Direct access to your order history
- Track the delivery of your order
- Simplified access to your return label
- Access to the items registered in your e-mail alerts
- Save and modify your personal information to make future purchases easier
All these options will save you time on your next purchase.
How do I create my online customer account?
To create your account on the maxemoi.com online store, follow the steps below:
On your computer: simply click on the “My account” icon in the top right-hand corner of our home page. Then click on “Create an account”.
On your mobile: simply click on the menu at the top left of your screen, then on “Login” and finally on “Create an account”.
On the login page, enter your email address. If no customer account exists with this email address, you will be asked to fill in all the information required to create an account and choose your password before clicking on “Create my account”.
How can I change my postal address in my customer account?
To change your postal address, log in to your customer account under “My addresses” and click on “Add a new address”.
How do I change my password?
To change your password, go to your customer area and enter your current login and password. Once logged in, click on “My account, my personal information” to reset your password.
For reasons of confidentiality, please note that our teams are unable to change your password for you.
How can I view my order history?
To view your order history, simply log in to your customer account. Then go to the “My orders and returns” section, where you can access all your past orders.
How can I delete my customer account?
In accordance with the regulations applicable to personal data, you have the right to access, rectify, oppose, inform, port and delete your personal data.
If you wish to delete your MAX&MOI customer account, please send us an e-mail to the following address: support@maxemoi.com. Please note, however, that this action will result in the deletion of your entire order history. This action is irreversible.
How do I manage my Newsletter subscription?
To subscribe to our Newsletter and be among the first to receive information about our new products, events and exclusive offers, or to receive our news by SMS, simply:
- Check the "By e-mail" and/or "By SMS" box when creating your
account - Go to the bottom of our website page and enter your e-mail address.
If you no longer wish to receive our news by SMS and/or Newsletters, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of all our Newsletters or by sending "STOP" to the number indicated in our SMS messages.
All about the 10% welcome code
To take advantage of our welcome discount, simply subscribe to our Newsletter when the pop-in appears on your screen.
The 10% welcome code is an exclusive offer for new MAX&MOI Newsletter subscribers, valid only on maxemoi.com.
This discount applies to the current new collection as well as to permanent models, but does not apply to our promotional or sale pieces.
To benefit from this discount, simply enter the code when validating your basket. The offer is limited to one use per customer and cannot be combined with other current promotions.
If your promo code doesn't work, it's probably no longer valid or has already been used.
How MAX&MOI processes my personal data ?
La Maison MAX&MOI is committed to protecting the personal data of customers and users of the maxemoi.com website
In accordance with the General Data Protection Regulation (RGPD) in force since May 25, 2018, MAX&MOI is committed to protecting the personal data of customers and users of the maxemoi.com website
The personal data collected is subject to processing for which we are responsible.
This data is collected within the framework of our confidentiality policy and is necessary for processing your orders, managing and improving our customer relations and sending direct communications, as well as for our legitimate interests.
It is used by our internal departments for the purposes described in our privacy policy. This data may also be transmitted to our external service providers, who are subject to strict selection in order to guarantee the security and confidentiality of your data.
It will be kept for 3 years from the date of your last interaction with MAX&MOI.
You have the right to access, rectify, oppose, inform, delete and port your data.
You can exercise these rights:
- By contacting our Customer Service by e-mail at support@maxemoi.com and specifying the subject "Personal data"
- By post: DPO, MAX&MOI - 14 rue Martel, 75010 Paris
We invite you to click here to discover our full Privacy Policy.
If you can't find the answer to your question about your order or payment in the FAQ, please write to us at support@maxemoi.com.
