Delivery & tracking

- We offer free delivery to mainland France (including Corsica), Switzerland and the United Kingdom, as well as to all European Union countries,
with no minimum purchase required.

Delivery to all these countries is handled by UPS.

- For orders in Switzerland, delivery is free for orders over €100. Below this amount, delivery charges are €35 incl. VAT. Delivery is operated by DHL Express.

- For orders in the UK, delivery is free for orders over €500. Below this amount, delivery charges are €35 incl. VAT. Delivery is operated by DHL Express.

- For international orders, delivery is free for orders over €700. Below this amount, delivery charges are €35 incl. VAT ($50 for the Americas). Delivery is operated by DHL Express.

Please note that we are currently unable to ship to Russia, Ukraine and the
USA. We hope to be able to ship to the USA again in the near future.

Except in special cases, all items ordered are available from stock. They can be shipped separately from different
warehouses.

We deliver to all member countries of the European Union, as well as to Switzerland and the UK. These destinations are listed below:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We also offer international delivery to the following countries : Andorra, Australia, Canada, China, Gibraltar, Guadeloupe, Guernsey, Hungary, Iceland,
Israel, Jersey, Kuwait, Reunion, Liechtenstein, Malaysia, Morocco, Martinique,
Montenegro, Norway, Saudi Arabia, United Arab Emirates.

Once your order has been validated, our logistics department will do its utmost to prepare your order and hand it over to the carrier as quickly as possible. On average, orders are dispatched within 1 to 3 working days (excluding weekends and public holidays, and for orders placed before 1pm on
Fridays).

Delivery times vary according to the carrier and the country of delivery.

Delivery is guaranteed before Christmas for all orders placed on the website by Tuesday, December 17, inclusive, for mainland France and Europe.

Please note: during Archives sales, Sales periods or Christmas and New Year holidays, given the large and exceptional volume of orders to be processed, preparation and delivery times may be extended.

We know you're looking forward to receiving your MAX&MOI pieces, and thank you in advance for your patience in these exceptional
situations !

Delivery times for pre-orders are longer and vary according to the volume of pieces on pre-order and the time needed for production.

Made with particular attention to cut and finish, our pre-order models are available within three to six weeks, and within 10 or 15 days for Made in France pieces.

An estimated delivery time is systematically indicated on the product sheet at the time of purchase of pre-order items.

When your order is shipped, you will receive a confirmation email.It will contain your package's tracking number.

To track the delivery of your order, simply go to the carrier's dedicated page and enter the tracking number you received by email.

To facilitate the delivery of your order and enable you to enjoy your MAX&MOI pieces as soon as possible, we invite you to check the accuracy of the information provided concerning the delivery address (such as street, building and staircase numbers, access codes, names and/or intercom numbers, telephone numbers, etc.).

As soon as your order has been dispatched, you will receive a dispatch confirmation by email, including a tracking link.

You can also use your tracking number to check the progress of your delivery directly on the carrier's website.

You can't change your delivery address directly from the website.

However, if your order has not yet been collected by the carrier, our teams can make the change for you.To do this, please contact Customer Service by email at support@maxemoi.com.

You can exceptionally have your order delivered to a store, but be sure to include your first and last name, along with the MAX&MOI boutiques contact information.

We also invite you to contact our Customer Service before placing your order, specifying the store you would like to receive your order to, so that our teams can inform the store and ensure safe receipt of your items.

Your parcel may be returned to us for the following reasons: incomplete or erroneous delivery address, absence of the recipient at the time of the deliveryman's various presentations, failure to claim the parcel within the allotted time...

Once your parcel has been returned to our warehouse, we may, at your request and subject to confirmation :

• proceed with a new shipment after verification of your delivery address.
• refund your order.

Refund your order. If you are responsible for exceeding the time limit (the delivery address you gave us was not correct, or you did not collect the parcel within the 15 day time limit), you will be responsible for the cost of reshipping the parcel.

First, we recommend double-checking your shipment tracking and, if delivery is confirmed, checking with your caretaker or neighbors.Delivery drivers often drop off packages at your nearest post office or at a neighbor's if they are unable to deliver to the intended address.

It's also advisable to wait a day, as the delivery driver sometimes accidentally scans your package before delivering it to you.

If your package remains missing, please send an email to support@maxemoi.com so our teams can contact the carrier concerned and get back to you as soon as possible.